Just like your email and chat channel, each phone call integrates in Zendesk and creates a ticket. Each call is properly documented and an email recap of the conversation is emailed back to the caller with a ticket number with details of the phone call. Each call is reported and tracked so our support team can reference previous ticket history if necessary which creates an efficient experience for you and your residents.
How do customers reach ClickPay via Phone?
Both Residents and Property Managers can reach ClickPay customer service by calling 1800-533-7901
Option 1: Resident Support
Option 2: Client Support
We ask that if you wish to contact us via phone, you use this channel so we can create a ticket on your behalf and track your inquiry. Calling anyone outside of this channel may result in a delayed response.