Just like your email and chat channel, each phone call integrates in Zendesk and creates a ticket. Each call is properly documented and an email recap of the conversation is emailed back to the caller with a ticket number with details of the phone call. Every call is reported and tracked so our support team can reference previous ticket history if necessary which creates an efficient experience for you and your residents.
How do customers reach ClickPay via Phone?
Property Managers can reach ClickPay customer service by calling 1-877-464-2159
Residents can reach ClickPay customer service by calling 1-800-533-7901
We ask that if you wish to contact us via phone, you use this channel so we can create a ticket on your behalf and track your inquiry. Calling anyone outside of this channel may result in a delayed response.