Each chat initiated by a customer creates a ticket in Zendesk which allows us to track and document the chats. Upon starting a chat, you will be asked to identify yourself as a Resident or Property Manager. Once a chat is complete, it's logged and stored in Zendesk for future reference.
Where do customers chat with ClickPay support agents?
For Property Managers, the chat window feature is enabled on every page once you login to your account at www.clickpay.com. You may also chat with us on our help page at www.clickpay.com/help
For Residents, the chat window feature is enabled on the "Add Unit" page within their registration process.