A payment in ClickPay can be technically voided up until 2:59 PM EST of the business day the payment was accepted . As an example, if a payment was accepted into ClickPay on Monday at 11:00 AM EST, we can void that payment up until 2:59 PM EST. However, void requests must be sent by 2:15 PM.
Payments made after 3:00 PM EST on a Friday can be voided up until Monday at 2:59 PM when the weekend batch including Monday payments are sent out for processing.
**Void Requests must be submitted by email at firstname.lastname@example.org by 2:15 PM.