What Is A ChargeBack ?

What is a chargeback?

A chargeback occurs when a cardholder contacts their bank to initiate a refund or to dispute the charge.  Although there is a low percentage of chargebacks on ClickPay, we will need your assistance with fighting them.  Most chargebacks fall into 3 different categories:

• The cardholder didn't recognize the charge on their statement.
• The resident used a card belonging to someone else who did not authorize this transaction.
• There is a dispute with the landlord on monies owed.

How does ClickPay handle incoming chargebacks?

1. ClickPay will send you a notice that the LLC account will be debited the original payment payment amount. The LLC will also be charged a $50 chargeback fee.
2. ClickPay will work with you on contacting the resident to determine the issue and will attempt to get the resident to sign an electronic document authorizing the payment if its a misunderstanding.
3. ClickPay will submit documentation to the credit card company proving a valid transaction through ClickPay
4. ClickPay will communicate back to you regarding final resolution to the case.

What do I have to do when I receive a chargeback notification from ClickPay

1. Remove the payment from the resident ledger
2. Provide documentation supporting this chargeback