How to Find Returned Payments?

Location: Financial Reports>Returned Transaction Report

Returned transactions are ACH or LBX transactions that have been returned by the bank for various reasons. The two most common return reasons are for "unable to locate account and insufficient funds." To locate these returns, you must search them in the "Returned Transaction Report and you can do that by following the below steps.

1. Select the Financial Reports Tab menu and then select the Returned Transaction Reports

2. Enter the search criteria for the LLC/payment/payer  of the transaction you're trying to search.

For a list of reason codes, you can find them in our Help Center at https://support.clickpay.com/hc/en-us/articles/226453347-ACH-Return-Codes-

How can I be notified of a returned transaction?

ClickPay offers you two options to be notified of returns:

• ClickPay can BCC you on return emails that go to residents
• ClickPay can set you up on a daily report for all returned transactions

What do I have to do when I get notified of a return?

All ACH and LBX transactions are processed and deposited as a provisional credit to your bank account for each payment. Additionally, ClickPay will provide a payment file with all payments that get posted in your accounting software.

Banks have up until 5 business days to notify ClickPay of returned transactions. When a return notification is sent, ClickPay will debit the LLC bank account the amount of the initial transaction and you will see a corresponding debit on your bank statement. You will also need to manually remove the initial transaction from the resident ledger in the accounting software.

Is there a fee for returned transactions?

For reach returned transaction, ClickPay will assess a returned transaction fee of $25 and will be included in your next invoice from ClickPay. If you choose to pass this on to your resident, that is your decision.