In an effort to service you better, we have improved our workflow for receiving and handling your incoming "Requests for Action". Accordingly, going forward, any Request for Action with or without a corresponding file/image upload that you need to send to ClickPay should be categorized through our support portal at www.clickpay.com/requests or merely click on "I am a Property Manager" on www.clickpay.com and click the "Submit a ticket" button. See screenshot of our support portal on attached page.
Categorizing your Request for Action is as easy as choosing the appropriate category below:
- Add Building(s) to ClickPay - Required information includes voided check or bank letter 1 , name of property, building ID and the name of the entity that you have acquired building from 2
- Remove Building(s) from ClickPay - Required information includes name of property, building ID and effective date of the "shutdown".
- Bank Account Change - Required information includes voided check or bank letter 1 , name of property, building ID, the effective date for the change and the name of the entity that you have acquired building from 2
General Support - includes general support requests and questions
1 Bank letter is required to be on bank letterhead, reference the entity/LLC name, include the bank account and routing number, and be signed by bank representative with contact
2 Name of entity you are acquiring building from is critical, in the case where the previous owner used ClickPay, so we can ensure that the building is properly removed from the previous owner's profile to ensure payments are routed correctly to you.