How to Find Resident Payment History?

The Payment History Report is used to locate individual payment/payer information in real time. The report will display payments "settled" or "not settled" using different search criteria. To search payments, please follow the below steps.

Step 1: Hover over the Financial Reports Tab and select Payment History.

Step 2: Enter the search criteria of the payment/payer of the payment you're searching and click Search. 

If you're interested in searching for the type of payments (Credit Cards, ACH, OLB, LBX) residents are making, you can search using "Payment Method"

To dive deeper into a particular payment within your search, please click on the magnifying glass under details.

Confirmation numbers beginning the with the below letter will identify what type of payment.

"A" -ACH payments made through a ClickPay profile.

"T" -Credit Card payments made through a ClickPay profile.

"B" -Online bill pay (OLB) payments made through the resident's banking portal and processed electronically through ClickPay.

"L" -Lockbox payments

"R" -Returned payments

"C" -Refund payments

"G" -Chargebacks