The ClickPay Lockbox Portal can only be accessed using the Internet Explorer or Microsoft Edge web browsers.
Step 1: Log into the provided profile with your credentials. https://lbx.clickpay.com/Login.aspx
Step 2: To Launch Remote Client, click the Remote Client tab and select "Launch Remote Client."
Step 3: Select the “Unsuspend” button in order to drop the items to “Check Review.”
Step 4: Confirm by clicking "OK" to drop the selected item or items into “Review.”
Step 5: Select the "Check Review" button to view checks that are up for a decision.
Step 6: Locate the reason code to learn why the check is up for review.
Step 7: Confirm the dollar amount is correct and then input the tenant code you want to post. Select "Enter" when finished.
Step 8: Reject the payment which will direct the payment to be mailed back to your main office.
If you receive this error below it means that there is a problem with the account number/structure you have entered or it's not in the system as an enabled unit.
If you do not wish to either accept or reject the check at this time you can “Suspend” the check. Selecting "Suspend" will put the check in a holding pattern where it will be waiting for your review once again.
Blacklist Failed: This notification below is informing you that this unit is currently blocked for payment. You can accept by selecting "Yes". If you choose "No", please ensure to reject it from the batch.
Once you have completed reviewing all the checks that are in "Review" you will see this blank entry page. At this point you can exit (X out of the page).