Both Property managers and residents can connect with our support team via email. All emails sent to firstname.lastname@example.org are sent to Zendesk which then creates a ticket on behalf of the customer. An automated email is then triggered back to the sender with a ticket number for reference. Each email is tracked, documented for future reference and our main intention is to ensure each ticket is solved in a timely manner. Our workflow and configuration in Zendesk separates resident tickets from client tickets to organize them and route them to the right support group. We have a large support team that is ready to answer all of your inquiries.
We strive to respond to each ticket received on the same day. We may not have a resolution on the same day but we put forth the best effort to get all tickets resolved. At a minimum, you will get a personal response letting you know we are looking into your issue.
Each email sent to email@example.com by residents is automatically routed to the resident support team. See below for sample tickets that come into the resident queue.