Property Manager Help Center

About ClickPay

• What is ClickPay?
• ClickPay Client and Resident Support Options
• ClickPay Marketing Services

ClickPay Support

• Email
• Phone
• Chat
• Help Center

How to Create / Remove ClickPay Accounts

• How to Create a Resident Account and Setup Auto Pay
• How to Create an Admin Account
• How to Disable an Admin Account

Payment Related Questions

• In Office Payments
• How to Refund or Void Payments
• ACH Return Codes
• What Is A ChargeBack ?
• Payment Processing Time
• How do I Block a Unit from making a payment?

Account Maintenance

• How to Add / Terminate a Building
• How to Change a Bank Account
• How to Upload Files to ClickPay
• How Do I Send Updated Rent Rolls and Stop Files Each Month?
• What is File Manager and How Does it Work?

Navigating and Searching Information in ClickPay

• How does the Dashboard work?
• How to Find Resident Payment History?
• How to Find Returned Payments?
• How to use the Declined Transactions Report
• How Search and Download a Detailed Transactions Report
• How to Pull an Auto Pay Report

See all 7 articles

LockBox

• Remote Scanning
• Scanner Installation Guide
• Scanner Requirements
• Black Lines on Check Images
• ClickPay Lockbox Decision Engine
• Decision Engine Rejection Codes